Carbonite Review

Carbonite Review

Pros

  • User Friendly

Cons

Not Truly Unlimited Backup

Overall Score

9.1
cloud storage review summary

Summary

This Carbonite review offers a free trial without the need for a credit card. Based out of Boston, Massachusetts, Carbonite has been protecting files from hard drive crashes since 2005. Since the formation of the company, Carbonite has recovered well over seven billion files and backed up over one-hundred billion. The CEO, David Friend took a personal approach towards creating Carbonite, having the idea to build it when his daughter lost six weeks of work on her term paper. Carbonite has won the numerous accolades including being ranked in the top ten of IT services in New England 2010 Inc 500 List, as well as recently being named the “Most Admired Startup” by Boston Business Journal.

cloud storage features

Features

  • Continual, automatic backup
  • Employee backup management from an easy to use dashboard
  • Easy to use restore wizard and recovery service
  • Access from Mobile and Web
  • Hard Drive Recovery Service Available
  • Email support, live chat and phone support at all levels of service
  • Unlimited backup solutions
  • External hard drive backup also an option
product philosphy

Product Philosophy

Carbonite has an absolutely brilliant pricing structure; unlimited backups at a low, flat rate. That is one deal that is hard to beat when comparing cloud hosting service companies. With their set it, forget it and relax mentality, Carbonite makes everything easy for their clients and even offers great additional features without additional cost. This company has several low priced solutions for both personal use and business use. The Business and Business Premier packages offer backups for unlimited desktops and laptop computers. This is a vital offering for small businesses that are looking to protect their valuable client and project data. The Home and Home Office solutions are priced very reasonably with the greatest value in their 3 year plan.

storage security

Security

Carbonite is a secure cloud storage backup service, but do not make it a selling point for their services.

how much storage offered

Storage

The storage space offered by Carbonite for their Home and Home Office solutions is unlimited, which is an incredible deal. The small business packages are offered at 250 GB and 500 GB which should be perfect for smaller businesses, but medium to large sized businesses may want to look elsewhere.

how easy is it to use

Ease of Use

Carbonite offers one of the easiest to use cloud hosting and storage services on the market. It is designed for general users and small business owners that simply don’t have time to fiddle with complexity. The desktop recovery feature makes those easy to make mistakes like deleting a needed folder, a simple problem to fix. Accidental deletions can be immediately repaired when using the Carbonite desktop application. Now that’s easy! Furthermore, if your computer is stolen or is fried, users can log into their Carbonite account on their new computer, hit Restore and their files can be downloaded to their new system.

customer service

Help & Support

Carbonite offers live chat support, phone support and email support at every level of service. This is another nice feature that Carbonite was smart to offer simply because many of their competitors charge for support services.

Customer Opinions & Reviews

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